Frequently Asked Questions
HOW MANY GAMES ARE GUARANTEED?
For all our standard boy’s Tournaments in Ontario, Quebec and BC, Teams are guaranteed 5 games. For our US tournaments, teams are guaranteed 4 games. For all girls tournaments, teams are guaranteed 4 games, with the exception of the Queen of the Rings, in which teams are guaranteed 5 games.
WHAT TIME WILL GAMES START ON FRIDAY?
For 5 game minimum tournaments, teams will typically play 2 games on Friday, 2 games on saturday and at least 1 game on Sunday. Though the first games typically start around 12:00 pm, teams are expected to be ready to play their first game as early as 8:00 on Friday morning.
WHAT ARENA WILL WE BE PLAYING AT?
Most of our tournaments use multiple facilities over the course of the weekend. We can’t say for sure which rink your division will be playout out of until the schedule is actually built; this is based on the number of teams in each division and the ice available at each rink.
WHEN WILL THE SCHEDULE BE POSTED?
The schedule is posted online 7-10 days before each tournament. Our deadline for posting the schedule is 5:00 PM on the Friday preceding the tournament. Once posted, the schedule is available on the tournament website; you can access it by click on the “Schedule” link.
HOW DO I SEND PAYMENT
You can pay for your entry fee by Visa, Mastercard or PayPal (Debit/E-Debit/Transfer) either through the online payment portal available on each tournament page or over the phone using our toll-free number. Alternatively, you can pay by cheque as long as we receive the cheque at least 3 weeks prior to the tournament to allow time for processing. You can also pay by cash, or credit card at the customer service desk at your closest Canlan Ice Sports facility.
CAN A PLAYER PLAYER UP OR DOWN A DIVISION?
We allow a player to play up if the team’s coaching staff feels they won’t be overmatched to the point of risking injury. We do NOT allow players to play down a year. The only exception to this rule; girls playing on boys teams.
DO YOU OFFER INSURANCE COVERAGE?
We are able to provide insurance certificates for sport and accident insurance to cover your team for a tournament. The cost is $40+ tax for the entire team. Practices that are held at a Canlan Ice Sports facility within 48 hours of the tournament start date can be covered at a rate of $20 + tax per practice. Once we receive the payment, we will create and send you the certificate.
DO YOU ACCEPT INDIVIDUAL ENTRIES OR PLACE PLAYERS ON TEAMS?
In conjunction with TPA (Total Performance Athletics) we have created a program that offers all players the chance to get the pro experience leading up to and during our tournaments. More information can be found on the TPA Prospects tab on the homepage of this site. We can also assist with placing your child on an existing team if any are looking for players of their skill level and age group.
HOW MANY TEAMS ARE REQUIRED FOR A DIVISION TO RUN?
Typically we will run a division if there are at least 4 teams of similar age and skill level. We have on some occasions run 3 team divisions.
WHEN DO YOU NEED MY ROSTER?
An email containing the roster file will be sent to the team rep and/or coach one week prior to the tournament. We ask that you please submit rosters the Thursday before the tournament by the latest. This will avoid any delays on the first day of the tournament. You can still however register your team even if your roster isn’t finalized!
DO WE HAVE TO STAY AT ONE OF YOUR HOTELS?
We work closely with our host and partner hotels to ensure they are offering excellent group rates and amenities to participating teams and their families. We ask that you support our events by choosing any one of our highly recommended properties, which have selected for their commitment to customer service, great rates and their proximity to the tournament locations.
WHAT AGE DOES BODY CONTACT BEGIN?
We ask that if your team is on the threshold between contact and non-contact that you reach out to our tournament staff and confirm before registration. We usually contact each team within these groups and ensure all teams are on the same page before making that final decision.
If you still have unanswered questions, feel free to email us at email@example.com or call our Toll Free # at 1-888-422-6526.